Hotel housekeeping ensures guest rooms, public areas, and back-of-house spaces are clean, safe, and hygienic, typically involving daily, high-speed cleaning of 12–16 rooms per shift. Key duties include making beds, cleaning bathrooms, vacuuming, replenishing amenities (towels, toiletries), and reporting maintenance issues. 

Primary Responsibilities and Duties:

• Guest Room Cleaning: Stripping used linens, making beds with fresh linens, cleaning and disinfecting bathrooms, dusting furniture, vacuuming floors, and emptying trash.
• Amenity Replenishment: Restocking items such as soap, shampoo, coffee, towels, and toilet paper, as well as cleaning/replacing glassware and amenities.
• Public Areas & Hygiene: Cleaning and maintaining corridors, elevators, lobbies, gym areas, and public restrooms, with a focus on sanitizing high-touch surfaces.
• Maintenance Reporting: Identifying and reporting broken light bulbs, broken appliances, or damaged fixtures to the maintenance department.
• Safety and Confidentiality: Adhering to cleaning safety standards, handling cleaning chemicals properly, and respecting guest privacy/do not disturb signs.
• Inventory Management: Organizing, cleaning, and restocking housekeeping carts. 

Core Competencies and Skills:

• Physical Stamina: Ability to stand, walk, lift, and perform repetitive physical tasks throughout a full shift.
• Attention to Detail: Ensuring high cleaning standards to meet brand requirements.
• Time Management: Turning over rooms quickly, particularly during checkout hours. 

·         Schedule Flexibility: Ability to work early mornings, weekends, and holidays.

Housekeepers often follow a standardized "seven-step" cleaning process starting with removing trash/linen, moving to dusting, and finishing with deep cleaning the bathroom to maintain consistency. 

The front desk agent serves as the face of the hotel, responsible for the entire guest cycle from reservation to departure. Key duties include managing check-ins/check-outs, handling guest inquiries and complaints, processing payments, coordinating with housekeeping for room readiness, and providing information on hotel amenities and provided services. They are the first and usually the last point of contact, managing the overall guest experience. 

Core Front Office Duties & Responsibilities

• Guest Registration and Check-in/Check-out: Efficiently managing guest arrivals and departures, creating key cards, and managing the booking system.
• Reservations Management: Handling incoming calls, emails, brand portal messages and online reservations, including changes, cancellations, and special request.
• Guest Communication & Information: Welcoming guests, informing them about amenities and local attractions, and passing along any vital information to guests.
• Financial Transactions: Processing payments, verifying credit card data, collecting deposits, and managing billing/settlements.
• Departmental Coordination: Serving as the liaison with housekeeping for room readiness and maintenance for repairs.
• Guest Services & Complaint Resolution: Addressing guest issues promptly and professionally to ensure satisfaction.
• Security & Compliance: Ensuring guest safety by verifying IDs, securing keys, and enforcing hotel policies. 

Key Skills Required

• Communication & Interpersonal Skills: Excellent verbal and written skills for guest interaction. Efficiently resolving guest complaints and issues.
• Organization & Multitasking: Ability to manage multiple requests and bookings simultaneously.
• Technical Proficiency: Familiarity with Hotel Management Software (PMS).
• Customer Service Focus: High empathy and a welcoming demeanor.

·         Schedule Flexibility: Ability to work early mornings, nights, weekends, & holidays.

A Breakfast Attendant prepares, maintains, and cleans the hotel breakfast buffet area, ensuring a positive guest experience. Key duties include setting up food/drink, restocking, cleaning tables, complying with food safety standards, and providing friendly service. This early morning role requires lifting to 50 lbs., customer service skills, and reliability. 

Core Responsibilities

• Buffet Preparation: Set up, maintain, and replenish breakfast items (e.g., waffles, eggs, pastries, coffee, juices) according to hotel brand standards.
• Guest Service: Greet guests, assist with requests, and maintain a pleasant atmosphere.
• Sanitation & Cleanliness: Clear and sanitize tables, wipe spills, mop floors, remove trash, and clean serving equipment.
• Inventory Management: Monitor food supplies, take inventory, and restock as needed.
• Safety Compliance: Ensure food is held at proper temperatures and follow food safety/hygiene guidelines. 

Key Requirements & Skills

• Experience: Previous experience in food service or hospitality is preferred.
• Physical Requirements: Ability to stand for long periods and lift, carry, or push up to 50 pounds.
• Schedule Flexibility: Ability to work early mornings, weekends, and holidays.
• Skills: Strong communication, time management, and attention to detail.

*It is required that all staff complete all brand standard training available*

In addition, all staff must comply with all local, state and federal regarding safe food handling regulations and requirements.

A Laundry Attendant manages the cleaning process for linens, towels, ensuring high cleanliness standards in the hotels. Key duties include sorting, washing, drying, folding, and storing linens, alongside treating stains and maintaining laundry equipment. The role requires lifting up to 50 lbs., standing for long periods, and strong attention to detail. 

Key Responsibilities

• Sorting and Washing: Collect, sort, and pretreat soiled linens and clothing by fabric type, color, and cleaning instructions.
• Machine Operation: Load and unload washers and dryers, utilizing proper chemical detergents and settings.
• Linen Finishing: Fold, press, and hang clean items neatly for distribution.
• Inventory Control: Stock linen carts and closets; assist with inventory counts as assigned.
• Facility Maintenance: Keep the laundry area, machines, and lint traps clean, safe, and organized.
• Stain Treatment: Identify and treat stains using appropriate chemicals and techniques. 

Qualifications and Physical Requirements

• Experience: Prior experience in hospitality or industrial laundry preferred.
• Physical Ability: Must be able to lift to 20-50 lbs., push/pull carts, and stand for extended periods.
• Skills: Strong communication skills, basic math skills, and the ability to work quickly with minimal supervision.
• Scheduling: Ability to work flexible hours, including weekends, evenings, and holidays

The primary responsibility of a Night Auditor is to close the book of business for the day. This includes running multiple reports to balance accounts and deposits. The ideal candidate will be well-organized and pay attention to detail. In addition, the Night Auditor acts as a Guest Service Representative and handles the needs of our guests overnight. This is an overnight shift from 11pm – 7am    

DUTIES AND RESPONSIBILITIES

o    Preform all nightly audit procedures

o    Balance all receipts, guest ledger, and in-house accounts

o    Greet and check in guests who arrive overnight

o    Answer incoming calls, answer inquiries, and address internal guest requests

o    Monitor emails and other services to ensure that any guest needs are met

o    Complete shift checklist

o    Maintain a professional and pleasant demeanor 

REQUIREMENTS

o    Experience in a customer-facing role (Minimum 1 year)

o    Successful history as a night auditor or related hospitality experience

o    Must have a flexible work schedule

o    Outstanding attention to detail and extremely organized

Salary paid based on experience, including an amazing benefits package offered. Consistently growing company with plenty of room for growth and career progression.  

GB Hotel Group LLC is an equal-opportunity employer